📦 Shipping & Delivery

How long does delivery take?

Total delivery time: Up to 30 business days
This includes:
• Order processing time
• Shipping time

Please note: Delivery times may vary depending on your location and customs clearance.

What are the shipping costs?

Free shipping on All orders

Do you ship internationally?

Yes, we ship worldwide. International delivery may take up to 30 business days including processing and shipping time.

🔄 Returns & Exchanges

What is your return policy?

You may return products within 14 days of receipt
Products must be in original packaging and new condition
Return shipping costs are the customer's responsibility

How do I make a return?

Contact our customer service via email or phone
We will send you return instructions
Refunds will be processed within 7-10 business days after receiving the returned item

💡 Installation & Maintenance

Is installation included?

Installation is not included in the price
We recommend using a certified electrician for safe installation

How do I clean and maintain crystal lamps?

Use a soft, dry cloth for regular cleaning
For deep cleaning - use a solution of water and mild detergent
Avoid using abrasive materials that may scratch the crystals

🛍️ Orders & Payments

What payment methods do you accept?

Credit cards (Visa, Mastercard, American Express)
PayPal
Bank transfer

Can I cancel my order?

Orders can be cancelled within 24 hours of placement
After that, the order enters our packing and shipping process

How can I track my order?

Once your order ships, you will receive a tracking number via email
You can use this number to track your shipment

📞 Contact Us

Email: support@murano-lighting.com
Business Hours: Sunday-Thursday 9:00-18:00 (IST)
Response Time: Within 24 hours

❓ Additional Questions

Do products come with a warranty?

All our products come with a 1-year manufacturer's warranty

Can I see the products before purchasing?

We currently operate online only
All products are photographed in high quality and displayed in detail

Do you offer discounts for bulk purchases?

For purchases of 3 or more items - contact us for a special quote

What if my item arrives damaged?

Please contact us immediately with photos of the damage
We will arrange a replacement or full refund
All items are insured during shipping